VACANCIES


This role involves but is not limited to:

Operating switchboard to ensure that clients are transferred correctly and efficiently.

Typing messages during calls, to ensure delivery of communication in a timely manner.

Understanding of the business structure and services offered.

Using multiple database systems to search for relevant information

Providing an excellent and professional customer service to all callers.

On occasion providing support to our Document Control Department by welcoming clients into reception, this will include:

Accepting client documentation and certifying ID documents

Providing refreshments for clients and meetings

Receiving deliveries

Covering holidays and sickness of team members and other operational departments such as Document Control.

Requirements:

A professional, flexible and reliable attitude and approach

Ability to answer a high level of telephone calls on a daily basis, with targets in place.

Customer focus with a proactive “can do” attitude and eagerness to be helpful on every call.

Strong communication skills & ability to communicate at all levels and across all departments

Able to work within a team as well as independently

Able to demonstrate initiative, strong work ethic and ability to prioritise and problem solve.

Have a good understanding of Microsoft office, telephones and case management systems

Company Core Values:

Aspirations: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns form mistakes, takes an interest in the vision of the business

Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

 Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

Commitment: Relationships for the long-term

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EQUALITY AND DIVERSITY MONITORING FORM

This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin.

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