This role involves but is not limited to: 

Portal tasks

o ID Checks

o AML checks

o Data integrity checks

o Conflict checks

o Live status file opening

o File opening Issue resolution

 Client Portal Helpdesk

o Answering phone calls from clients addressing their issues using the client portal system

o Responding to online chats from clients supporting their issues using the client portal system

o Working with IT/Dev/external suppliers to address technical issues with the site

o Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

 When required to assist with the following:

•  General admin tasks e.g client greeting, outgoing post etc
•  Centralised Mattersphere System Database Management
• Creation of Associate contacts in Mattersphere
• Working through branch office requests for data changes
• Reprographics  Function

o    Producing Bundles

o    Indexing Services

o    Binding Services 

o    Large Print Volume facility

o    Specialist print and copy services

o    Document scanning and digitisation service

o    CD/DVD Creation of files

o    Secure USB file Upload service

Requirements:

• Acute attention to detail
• Ability to multitask
• A professional, honest, flexible and reliable attitude and approach 
• Ability to work in a fast paced, high pressured environment
• Customer focus with a proactive “can do” attitude
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently 
• Able to demonstrate initiative, strong work ethic and ability to problem solve
• Ability to prioritise workload
• Willingness to learn new skills and adapt to change
• Have a good understanding of the Microsoft office and case management systems
• Ability to travel to other offices to provide support when required

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.