Out of hours crime solicitor - Call: 020 8660 3383
All other enquiries: 020 3540 4444 (9am - 5pm)

CLOSE SEARCH

Examples: "divorce finances", "immigration lawyer", "agreements"

Communications Support Operator

Reference LWJYPET

Location Peterborough

This role involves but is not limited to: 

  • Operating switchboard to ensure that clients are transferred correctly and efficiently. 
  • Typing messages during calls, to ensure delivery of communication in a timely manner.
  • Understanding of the business structure and services offered.
  • Using multiple database systems to search for relevant information 
  • Providing an excellent and professional customer service to all callers.

On occasion providing support to our Document Control Department by welcoming clients into reception, this will include:

  • Accepting client documentation and certifying ID documents
  • Providing refreshments for clients and meetings
  • Receiving deliveries
  • Covering holidays and sickness of team members and other operational departments such as Document Control.

Requirements:

  • A professional, flexible and reliable attitude and approach 
  • Ability to work under pressure and in a fast paced environment
  • Ability to answer a high level of telephone calls on a daily basis, with targets in place.
  • Customer focus with a proactive “can do” attitude and eagerness to be helpful on every call.
  • Strong communication skills & ability to communicate at all levels and across all departments
  • Able to work within a team as well as independently 
  • Able to demonstrate initiative, strong work ethic and ability to prioritise and problem solve.
  • Have a good understanding of Microsoft office, telephones and case management systems

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.


Apply

Maximum file size is 2Mb, accepted file types are PDF, doc and zip

Equality and diversity monitoring form

This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin.

To help us monitor this, will you please complete the sections below placing a tick in the relevant boxes. The information you provide will only be used for monitoring purposes. The information will be treated in the strictest of confidence and in no way forms any part of the selection process.

A person has a disability if he/she has a physical or mental impairment which has substantial and long term adverse effect on his/her ability to carry out normal day-to-day activities. Long term means has lasted, or is expected to last, for 12 months. Do you consider yourself to be a disabled person?

This form collects your personal data to create an application for a role this data is then stored for possible future roles, Your data will not be used for any other purpose or given to any other third parties. See our Privacy policy for more information on how we protect and manage your submitted data.