LENDER SERVICES

TREATING CUSTOMERS FAIRLY



The partners and employees of Taylor Rose TTKW are committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities.

In adopting the TCF principle, we recognise that fair treatment of our clients and our clients’ customers is about adding value to the service we offer by aiming to:

It is very easy to produce a TCF dashboard that confirms you are complying with your SLA. We do not believe that goes far enough for either ourselves or for our clients’ purposes.

We have a reporting and auditing system that gives you a clear picture and a guarantee of our compliance with TCF, highlighting a culture that supports the six core outcomes of TCF at every level. We will provide you with a TCF dashboard, which although highlighting our compliance with your SLA, will also be produced by an independent auditor, either on a monthly or quarterly basis depending on what you as a client would prefer.

The independent audit will be carried out in conjunction with our audit requirements for our Lexcel Award and in compliance with the Code of Conduct.

The results of those audits will be retained and can be checked by you if you so wish. We also, for our own benefit, collate the results from all areas and different clients of our business into a master dashboard to give a firm wide TCF dashboard.

For more information please contact our team on 01733 333 333


PLEASE CLICK HERE TO DOWNLOAD AND PRINT THIS HELPFUL GUIDE

SHARE THIS GUIDE  
GET EXPERT LEGAL ADVICE FROM A MEMBER OF THE TEAM
ADRIAN JAGGARD
ADRIAN JAGGARD >
CEO
SEE MORE OF THE TEAM
CONTACT US
     WANT TO KNOW MORE?

If you have a question regarding any of these legal guides please get in touch. A member of our team will be happy to answer any queries you may have.>
MORE LEGAL GUIDES
SEE MORE GUIDES


  TAKE A LOOK AT

  GET IN TOUCH

Name

*Please fill in your name

Email

*Please provide a valid email

Type of enquiry

*Please select enquiry type

Reference Number

*if you are unsure of your reference number, please select the office dealing with your case

Office Location

*Please select an office

Subject

*Please provide a subject

Message

This form collects your name and email to create an enquiry this data is not used for any other purpose or given to any third parties.
See our Privacy Policy for more information on how we protect and manage your submitted data.

Must complete capatcha

*Your message must contain at least 3 words

Prefer to pick up the phone?
Call us on 01733 333333, we'll be happy to help.

Taylor Rose TTKW (rose)
Loading
We use cookies to provide you with the best possible experience. We share these cookies with Google Analytics to help monitor our performance. Find out more about cookies here. Do you consent?
YES NO