KATIE HIGGINS

KATIE HIGGINS

TEAMS


Corporate

Client Care


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Client Care Co-ordinator

Location(s): Peterborough

Phone: 020 3994 7095

Language(s): English

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Katie has a diploma in administrative procedures and has previously spent 15 years working in customer service. Katie is responsible for investigating and organising resolutions in response to client complaints.

She is passionate about delivering exceptional service to clients and believes firmly in delivering an excellent customer experience.

In addition to complaints management, Katie coordinates actions in response to feedback and surveys in order to continually improve the client experience. Through her complaint investigations she aims to make the process as efficient as possible with effective resolutions in place.

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Lexcel
Law Society Personal Injury
Modern law awards winner 2023
Law Society Conveyancing Quality
The British Conveyancing Awards - Rebecca Kelly
The British Conveyancing Awards - Mustafa Hassan
ISO 27001
ISO 9001
LEAP Modern Law Conveyancing Awards
The British Conveyancing Awards - Louise James
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