Our Policies

Taylor Rose Limited are committed to preserving the privacy of all visitors our company websites. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

This Data Privacy Notice is made available to all new clients upon receipt of instructions and to users of our website.

Please read the Notice carefully as it contains important information about who, how, and why we will collect, store, use and share your personal information. The Notice also details your rights in relation to your personal information and how to contact us and our supervisory authority in the event of a complaint.

Click here to view our Data privacy notice

The Candidate Privacy Notice is made available to all prospective employees, workers, contractors and consultants about the personal data held by Taylor Rose Limited in relation to them, how personal data will be used and for what purposes.

Please read the Notice carefully as it contains important information about who, how, and why we will collect, store, use and share your personal information. The Notice also details your rights in relation to your personal information and how to contact us and our supervisory authority in the event of a complaint.

Click here to view our Candidate privacy notice

Please note that any information provided on this website should not be used as legal advice.

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials.

We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

If you need any advice please get in touch with a member of the team on info@taylor-rose.co.uk.

Insights

 The “Last Updated” date shown on our Insights reflects either: 

 (i) the most recent review conducted by a member of our team to assess the continued relevance and accuracy of the information, or
 (ii) the most recent modification made to the content, which may include substantive changes as well as administrative or non-material updates (such as formatting, style, or clarification edits). 

Website Acceptable Use Policy 

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.

Please read the terms of this policy carefully before using the site.

Click here to view our Website Acceptable Use Policy

Terms and Conditions of use 

These terms tell you the rules for using the website www.taylor-rose.co.uk (our site).

Please read the terms of this policy carefully before using the site.

Click here to view our Terms and Conditions of use policy

Google Translate Disclaimer

We use Google Translate on this website. Please note that not all text may be translated accurately or be translated at all. Taylor Rose is not responsible for incorrect or inaccurate translations. Taylor Rose will not be held responsible for any damage or issues that may result from using Google Translate.

If you have any questions, please visit Google Translate.

Details of our cookie policy can be found here.

We aim to provide you with a high quality service at all times. However, if at any time you have concerns or are unhappy with our service, please contact us so that we can do our best to resolve the problem.

We follow an internal complaints and dispute resolution procedure to ensure that complaints raised are resolved fairly, quickly and effectively. Don’t hesitate to raise any concerns with us.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. Alternatively, you can email concerns for the attention of our Client Care Team at Client.Care@taylor-rose.co.uk.

Our complaints procedure is summarised in our Client Care Letter and set out in full in our Terms of Business. A copy of our current Terms of Business can be downloaded below. Alternatively, you may request a copy of the Terms of Business from the person working on your case or our Client Care Team.

Where we are unable to resolve your complaint through our own complaints process, you may have a right to complain about our service to the Legal Ombudsman. The Legal Ombudsman is an independent complaints body which looks at legal services complaints.

You must take any complaint to the Legal Ombudsman within:

• six months of receiving our final escalation response to your complaint; and
• one year from the date of the act or omission being complained about; or
• one year from the date when you should have realised that there was cause for complaint. 

Further information relating to the Legal Ombudsman can be found on their website at www.legalombudsman.org.uk. Their contact details are:

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Telephone: 0300 555 0333
Email address: enquiries@legalombudsman.org.uk

If your concern is about our notary services, and you are not satisfied with our Client Care Team’s final response, you can complain to The Notaries Society at:

The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
St James
Northampton
NN5 5LH
Email: secretary@thenotariessociety.org.uk
Telephone: 01604 758908

Other Alternative Dispute Resolution (ADR) bodies are also competent to deal with complaints about legal services on your behalf and on behalf of our Company. ProMediate are a certified ADR company and further details can be found on their website at www.promediate.co.uk.

If your complaint is relating to a service or products that you bought online that we have supplied you can also refer to the European Dispute Resolution team at http://ec.europa.eu/odr.

If you are unhappy about our behaviour as opposed to our service, for instance you think we have been dishonest, taken or lost your money, or have treated you unfairly because of your age, a disability or other characteristic, then you may contact our regulatory body, the Solicitors Regulation Authority. Follow this link: Solicitors Regulation Authority.

Click here to view our Data Privacy Notice 

Click here to view our Terms of Business

Click here to view our Civil Litigation Support Helpline Terms & Conditions 

This statement is made on behalf of Taylor Rose Limited t/a Taylor Rose  (“the Firm”) pursuant to section 54(1) of the Modern Slavery Act 2015 (“the Act”).
It constitutes the Firm’s modern slavery and human trafficking statement for the financial year ending 30 September 2023. 

Click here to read our statement.

 At Taylor Rose we recognise the needs of our users, and we aim to make this website as accessible as possible to all people, regardless of any disabilities or impairments.

I have difficulty reading or seeing:
If you find it hard to read or see well, the best solution to navigating our website independently is by using a keyboard, combined with Voice Over software. Popular (and pre-installed) software includes Windows Narrator (shortcut WINDOWS ⊞ Key + ENTER ⏎) on windows PCs, and Mac Voice Over (shortcut CMD/APPLE ⌘ key + F5) on Apple Macs.

Using the keyboard, you can use the TAB ↹ key to move along accessible elements in the page (from top left to bottom right). You can also hold the SHIFT ⇧ + TAB ↹ keys together to tab backwards through the page (from bottom right to top left). Once a link is found, you can then press the ENTER ⏎ key to follow the link, or press the SPACE key to active form elements like buttons and dropdown menus.

I can't hear very well:
This website features fully descriptive content - all images and media are accompanied with descriptive text. This website also doesn't currently feature any audio or video content.

I find using a mouse difficult:
The TAB ↹, TAB ↹ + SHIFT ⇧, ENTER ⏎ and SPACE keys on the keyboard allow for quick navigation for users who are unable to use a mouse, or need to navigate the page quickly with impaired mobility. Also, for those who just find the mouse difficult to use, most Windows, Apple and Linux computers allow the user to change mouse pointer options (such as mouse speed, click speed, pointer trails, etc).

For more details on the accessibility functions of your system, view the relevant links below:

• Microsoft Computers - www.microsoft.com/enable/
• Apple Macs - www.apple.com/uk/accessibility/osx/
• Ubuntu - help.ubuntu.com/community/Accessibility

Understanding Our Request for Source of Funds

As a legal requirement under anti-money laundering (AML) regulations and, if applicable, lender requirements, we must verify the source of funds used for your property purchase. This ensures transparency and helps prevent financial crime.

Please DO NOT send any funds relating to your transaction before we specifically request them, so that we can comply with our regulatory obligations. 

When We Need This Information

We'll need to ask for source of funds documentation if your property purchase isn't entirely funded by a mortgage or the proceeds from a related property sale.

What We'll Ask For

You can provide your Source of Funds information or follow the process in our client portal. We'll request documentation to evidence both your source of funds and wealth. This may include, but isn't limited to:

• Bank statements
• Investment statements
• ISA statements
• Statements from savings accounts

We generally require recent statements covering the past six months. These statements must clearly show the account holder's name and be full statements with all banking entries, not just a snapshot.

Important Notes on Funds and Accounts

• Cryptocurrency: We cannot accept cryptocurrency funds for the transaction or for our fees. This includes withdrawals into other currencies like pounds sterling, as it's impossible to adequately trace cryptocurrency for AML purposes.
• Originating Accounts: It's crucial that any funds you send to our account for your conveyancing transaction originate from the account(s) on which we've already carried out our source of funds/AML checks. If funds are sent from a different account, we'll need to perform new checks on that account, which will significantly delay your transaction and may incur additional fees.
• Traceability: If money has moved between accounts, or if any unusual sums have entered your account(s) within the last six months (or three months, depending on the specific request), we'll need copies of supporting statements for the originating accounts to trace the flow of funds. These supporting statements must also show at least three months' transaction history, the account holder's name, and be full statements.

If Your Purchase Isn't Fully Mortgage/Sale Funded

If your purchase isn't entirely funded by a mortgage and/or proceeds from a related sale, please consider:

1. Are the funds you're contributing from your own personal resources?
2. If not, please inform us of the source of these monies.
3. Regardless of the source, please provide documentary evidence for these monies. For funds coming from a bank account, please supply bank statements dated within the last three months, showing that your contribution (and any Stamp Duty) is in your account. These statements must show at least three months' transaction history, clearly display the account holder's name, and be full statements with banking entries.

Why We Ask – Your Assistance is Valued

We understand these questions may seem intrusive, but we are legally obligated to verify all monies used for the purchase. Your cooperation is greatly appreciated, as we are unable to deal with any funds until these requirements are fully satisfied. Failure to provide the requested information may delay or prevent the completion of your purchase.