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Trainee Specialist Case Handler

Reference JTDREM

Location Bishop’s Stortford

This role involves but is not limited to: 

  • To work with team members to ensure the highest level of Customer Service is maintained at all times
  • To organise and prioritise individual caseloads in order to meet the firms and industry targets
  • To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met
  • To deal promptly and effectively with all correspondence relating to the matters with which you have conduct.  To ensure that any matter that requires the attention of a Manager is brought to their attention promptly.
  • To be flexible in terms of working hours and be in attendance as required, catering for the needs of clients and the practice as a whole
  • To process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements
  • Following file opening procedures
  • Liaising with lenders and mortgage brokers
  • Answering phone calls promptly and taking messages
  • Drafting and proof-reading of Deed of Postponements
  • Drafting and proof-reading of Transfer of Equity’s/Assents

Requirements:

  • Law Degree 
  • IT Skills
  • Good communication and professional telephone manner
  • Proactive approach to work
  • Excellent attention to detail
  • Good organisational skills
  • Ability to work well under pressure and to tight deadlines
  • Ability to work well independently and as part of a team 


Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be 

Integrate: Bring together people and systems into a cohesive force

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth 

Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage 


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