Key responsibilities:

• Manage, organise and prioritise individual caseloads in order to meet the firms and service level agreement targets for our valued lenders.
• Assist in client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met
• To process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements
• Liaising with lenders and mortgage brokers
• Obtaining official copies and documents from the Land Registry/LMS as appropriate 
• Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues
• Requesting and frequently chasing redemption from mortgage lenders
• Chasing outstanding documents from borrows/brokers by phone and letter (where applicable)
• Checking redemption statements for penalties, shortfalls and sending copies to borrowers  
• Taking shortfall payments adhering to money laundering regulations and the Firm’s policies.

Key skills required:

·       Ambition to develop your career within the fastest growing law firm in the UK

·       Strong communication and professional telephone manner

·       High attention to detail

·       Ability to work well under pressure and to tight deadlines

·       Strong Team player

·       Law Graduate 

 Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be 

Integrate: Bring together people and systems into a cohesive force

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth 

Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage