Job Description: Legal Support Portal Administrator
The Legal Support Portal Administrator is responsible for the processing of LSO tickets and portal tasks to include proof of address, payment on account, verification of ID, signed T&C’s, to ensure sufficient client due diligence. This role plays a significant part in risk management within the firm. It includes liaising with clients and fee earners to successfully onboard clients.
This role involves but is not limited to:
Portal tasks
- ID Check
- AML checks
- Data integrity checks
- Conflict checks
- Live status file opening
- File opening Issue resolution
Client Portal Helpdesk
- Answering phone calls from clients addressing their issues using the client portal system
- Responding to online chats from clients supporting their issues using the client portal system
- Working with IT/Dev/external suppliers to address technical issues with the site
- Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
When required to assist with the following:
- General admin tasks e.g client greeting, outgoing post etc
- Centralised Mattersphere System Database Management
- Creation of Associate contacts in Mattersphere
- Working through branch office requests for data changes
Reprographics Function
- Producing Bundles
- Indexing Services
- Binding Services
- Large Print Volume facility
- Specialist print and copy services
- Document scanning and digitisation service
- CD/DVD Creation of files
- Secure USB file Upload service
Requirements:
- Acute attention to detail
- Ability to multitask
- A professional, honest, flexible and reliable attitude and approach
- Ability to work in a fast paced, high pressured environment
- Customer focus with a proactive “can do” attitude
- Strong communication skills & ability to communicate at all levels and across all departments
- Able to work within a team as well as independently
- Able to demonstrate initiative, strong work ethic and ability to problem solve
- Ability to prioritise workload
- Willingness to learn new skills and adapt to change
- Have a good understanding of the Microsoft office and case management systems
- Ability to travel to other offices to provide support when required
Company Core Values:
· Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
· Integrate: Bring together people and systems into a cohesive force
· Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
· Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
