Key responsibilities:

• Answering calls and directing them professionally and efficiently.
• To record and relay messages to the fee earner where necessary.
• Undertaking file opening and archiving processes at the start and end of the transaction in line with internal policies and adhering to Lexcel requirements 
• Undertaking general administrative and admin support. 
• Ensuring familiarity and competence with using internal and external systems. 
• Retrieving of client files from archive when required. 
• Preparing emails and attachments ready to be sent. 
• Preparing correspondence and documents ready to be posted. 
• Ensuring high standards of client care and communication at all times. 
• Ensuring confidentiality of all client documentation and information. 
• Ensuring SLA’s for completing the transaction are maintained and complied with. 

Required Qualifications and Experience:

• Must be hard working, organised, self- motivated and enthusiastic. 
• Ability to work well under pressure and to tight deadlines. 
• Ability to work well independently and as part of a team. 
• Excellent verbal and written communication skills. 
• Fully computer literate. 
• Strong attention to detail. 

 Company Core Values: 

• Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be.
• Integrate: Bring together people and systems into a cohesive force.
• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage.