Key Responsibilities:

• Forecasting revenue generated through the panel instructions. 
• Be available to deal with all escalated Key Account fee complaints that arise with clients. 
• Work with the Head of New Business and CLT to ascertain new Consultants joining the programme, and work with Head of New Business to introduce new relationships to them. 
• Working with the Head of New Business and New Business Relationship Mangers to ensure effective delivery of the Key Accounts SLAs. 
• Have the responsibility to expand and develop knowledge on each Key Account, focusing on Brand, structure, SLA, Portal Usage, Search provider. 
• Promoting best practice across the consultants who take instructions from the New Business Department. 
• Providing one to one key account billing training to consultants when they join and hold regular training refreshers/sessions. 
• Proactively advancing own professional development and ensuring these align with the development of the business. 
• Contributes information to New Business Relationship Managers and Head of New Business of sales strategies and existing business relationships by monitoring competitive products, offerings and assessing needs.

Qualifications and Skills:

• Experience in an Account Manager/Customer Relationship Manager role. 
• Ability to work well independently and as part of a team. 
• A problem solver. 
• Ability to manage and develop panel relationships at all levels 
• Strong conveyancing/property knowledge and ability to allocate work correctly 
• Ability to work to and exceed targets 
• Strong leadership skills  
• Attention to detail 
• Self-motivated and enthusiastic 
• Good working knowledge of Microsoft Word and Excel 
• Strong verbal and written communication skills 

Company Core Values:

• Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be 
• Integrate: Bring together people and systems into a cohesive force 
• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth 
• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage