Taylor Rose

Legal Support Portal Administrator

Reference JTHSCR

Location Croydon

The Role:

Portal tasks

ID Checks
AML checks
Data integrity checks
Conflict checks
Live status file opening
File opening Issue resolution

Client Portal Helpdesk

Answering phone calls from clients addressing their issues using the client portal system
Responding to online chats from clients supporting their issues using the client portal system
Working with IT/Dev/external suppliers to address technical issues with the site
Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

Centralised Mattersphere System Database Management

Creation of Associate contacts in Mattersphere
Working through branch office requests for data changes

Reprographics Function

Producing Bundles
Indexing Services
Binding Services
Large Print Volume facility
Specialist print and copy services
Document scanning and digitisation service

The Person:

Acute attention to detail
Ability to multitask
A professional, honest, flexible and reliable attitude and approach
Ability to work in a fast paced, high pressured environment
Customer focus with a proactive “can do” attitude
Strong communication skills & ability to communicate at all levels and across all departments
Able to work within a team as well as independently
Able to demonstrate initiative, strong work ethic and ability to problem solve
Ability to prioritise workload
Willingness to learn new skills and adapt to change
Have a good understanding of the Microsoft office and case management systems
Ability to travel to other offices to provide support when required

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
Integrate: Bring together people and systems into a cohesive force
Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

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