The Role:

• Managing assigned client accounts, building strong relationships, and acting as the primary point of contact. As Account Manager will serve as a 'go-to' person and an escalation point between your clients and the centralised functions of the business.
• Developing and implementing account strategies to optimise revenue and identify cross-selling and upselling opportunities.
• Ensuring smooth onboarding and integration of new clients into the business.
• Monitoring account performance and sharing insights to support client objectives.
• Identifying and resolving client issues promptly to maintain a high level of satisfaction.
• Collaborating with internal teams to ensure consistent delivery of services.
• Driving engagement initiatives to enhance brand perception and loyalty.
• Attending client meetings, presentations, and events as required; a full clean driving license will be necessary.

The Person:

• Proven experience in account management, client relationship management, or a similar role.
• Ability to deliver results and achieve set targets.
• Strong verbal and written communication skills with the ability to influence and negotiate.
• High level of organisational skills with the ability to multitask and meet deadlines.
• Strategic thinking and problem-solving capabilities.
• Ability to work independently and as part of a team.
• Strong implementation and follow-through skills.
• Commitment to the company’s core values and delivering an exceptional client experience.
• Some legal training or knowledge is preferred.

Company Core Values:

• Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
• Integrate: Bring together people and systems into a cohesive force
• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage