This role involves but is not limited to:

·         Managing and leading the Post Completion (Assistance Service) Administration function.

·         Overseeing the allocation of completed files to the Post Completion Teams.

·         Managing the storage and retrieval of paper files and physical post for the offshore Post Completion Teams.

·         Overseeing the scheduling and closure of files for the offshore Post Completion Teams.

·         Requesting files from archive, accessing files and posting documents for the offshore Post Completion Teams.

·         Ensuring files are updated with notes, dates and evidence of the Post Completion processes as may be necessary.

·         Liaising with Fee Earners regarding the Post Completion Assistance Service.

·         Documenting and escalating common issues and risks.

·         Ensuring effective management of incoming emails and phone calls within the Post Completion Assistance Service.

·         Delegating and supervising general administrative duties including photocopying, filing and printing.

·         Providing guidance, training and ongoing support to the Senior and Junior Post Completion (Assistance Service) Administrators.

·         Being the point of contact and escalation point for Senior and Junior Administrators.

·         Managing team performance, workload allocation and resourcing to meet service levels and deadlines.

·         Leading on process improvements and ensuring compliance with internal procedures and external requirements.

·         To assist the Head of Post Completion Operations with monitoring the work undertaken by the Post Completion Teams.

Requirements:

·         Conveyancing knowledge and understanding of the post completion process 

·         Competent in Microsoft Excel 

·         Strong analytical skills

·         Ability to work well independently and as part of a team

·         Ability to mange own workload 

·         Confident and professional at verbal and written communication

·         Ability to work to deadlines

·         Ability to take ownership and resolve issues

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.