This role involves but is not limited to: 

• To work with team members to ensure the highest level of Customer Service is maintained at all times
• To organise and prioritise individual caseloads in order to meet the firms and industry targets
• To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met
• To deal promptly and effectively with all correspondence relating to the matters with which you have conduct.  To ensure that any matter that requires the attention of a Manager is brought to their attention promptly.
• To be flexible in terms of working hours and be in attendance as required, catering for the needs of clients and the practice as a whole
• To process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements
• Following file opening procedures
• Logging on incoming post details
• Filing/scanning and photocopying
• Liaising with lenders and mortgage brokers
• Answering phone calls promptly and taking messages
• Drafting and proof-reading of Deed of Postponements
• Drafting and proof-reading of Transfer of Equity’s/Assents
• Drafting and submitting SDLT’s to Inland Revenue. 
• Supporting Case Handlers in dealing with unregistered properties
• Supporting Case Handlers with Shared Ownership properties
• Supporting Case Handlers in dealing with Islamic Mortgages
• Supporting Case Handlers in dealing with Indemnity Policies. 
• Obtaining official copies and documents from the Land Registry/LMS as appropriate 
• Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues
• Requesting and frequently chasing redemption from mortgage lenders
• Chasing outstanding documents from borrows/brokers by phone and letter (where applicable)
•  Checking redemption statements for penalties, shortfalls and sending copies to borrowers  
•  Taking shortfall payments adhering to money laundering regulations and the Firm’s policies.
•  Chasing discharge documents from mortgage lenders, sending discharge documents to the Land Registry, dealing with overpayment cheques within our post completion           procedures.
•  Processing data accurately and effectively on the case management system as required. 
•  Processing all data and information in accordance with the firm's confidentially procedures and data protection requirements. 
•  Chasing various documents by phone to enable a file to be booked in for completion. 
•  Within our booking in process, updating the system, confirming completion date with borrower, dealing with and obtaining shortfalls by phone.
•  Performing daily Completions.
•  Submitting applications to Land Registry and dealing with any requisitions raised
•  Notices to management companies/landlords - serving and issuing cheques.

Requirements:

• IT Skills
• Good communication and professional telephone manner
• Proactive approach to work
• Excellent attention to detail
• Good organisational skills
• Ability to work well under pressure and to tight deadlines
• Ability to work well independently and as part of a team 

Company Core Values:

• Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be 
• Integrate: Bring together people and systems into a cohesive force
• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth 
• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained        commercial advantage