Key Responsibilities:

Systems & Technical Training

• Design, plan and deliver training for employees and consultants on all in-house systems, with a strong focus on the Salesforce case management system
• Deliver structured onboarding training for new starters and refresher or development training for existing users
• Assess individual and group training needs and adapt delivery accordingly
• Provide follow-up and ad-hoc support to users to ensure confidence, accuracy and full system adoption
• Maintain and update system training materials in line with system releases and enhancements

Digital Learning & Content Creation

• Create engaging training materials aligned to company brand guidelines, using a variety of delivery methods
• Develop step-by-step digital guides, job aids and user documentation
• Create and maintain in-house training videos

Training Delivery & Facilitation

• Deliver remote training sessions using Microsoft Teams and other collaboration platforms
• Communicate confidently with users at all levels, adapting pace and approach to suit the audience
• Deliver soft-skills training sessions in collaboration with departments (e.g. communication, confidence, process adoption)
• Ensure a positive learner experience through patience, flexibility and strong customer service

Learning & Development Collaboration

• Work closely with the L&D Manager to design and develop content for management development programmes
• Support departments with PDR-related training and coaching conversations
• Work with stakeholders to explain and support the effective use of the Apprenticeship Levy
• Collaborate with HR, IT and departmental leads to ensure training aligns with business priorities and change initiatives

Continuous Improvement & Engagement

• Gather feedback and evaluate the effectiveness of training using qualitative and quantitative methods
• Identify skills gaps, system adoption issues and opportunities for improvement
• Contribute ideas to enhance training methods, tools and learner engagement
• Support a culture of continuous learning, innovation and collaboration

Skills & Experience

Essential

• Strong IT and digital skills, with advanced Microsoft Office capability
• Confident and engaging trainer with experience delivering training remotely and in-person
• Excellent communication and presentation skills
• Strong attention to detail with the ability to learn new systems quickly
• Outstanding customer service skills with a people-focused, patient approach
• Ability to adapt training delivery to different learning styles and paces
• Comfortable working in a small team and managing multiple priorities

Desirable

• Experience in a legal, professional services or regulated environment
• CIPD Qualification or working towards the same 
• Experience delivering systems or software training (Salesforce highly desirable)
• Familiarity with Slack and collaborative communication platforms
• Experience creating training videos or digital learning content
• Knowledge of apprenticeship frameworks or levy-funded programmes
• Experience supporting business change or system implementations

Personal Attributes

• Tech-savvy and naturally curious
• Approachable, supportive and confident
• Fast learner who enjoys problem-solving
• Strong relationship builder
• Calm under pressure with a solutions-focused mindset

Company Core Values:

•  Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be 
• Integrate: Bring together people and systems into a cohesive force
• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth 
• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage