Purpose:

The Legal Support Portal Administrator is responsible for the processing of LSO tickets and portal tasks to include proof of address, payment on account, verification of ID, signed T&C’s, to ensure sufficient client due diligence. This role plays a significant part in risk management within the firm. It includes liaising with clients and fee earners to successfully onboard clients. 

This role involves but is not limited to: 

Portal tasks:

o ID Checks

o AML checks

o Data integrity checks

o Conflict checks

o Live status file opening

o File opening Issue resolution

Client Portal Helpdesk:

o Answering phone calls from clients addressing their issues using the client portal system

o Responding to online chats from clients supporting their issues using the client portal system

o Working with IT/Dev/external suppliers to address technical issues with the site

o Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

When required to assist with the following:

• General admin tasks e.g client greeting, outgoing post etc
• Centralised Mattersphere System Database Management
• Creation of Associate contacts in Mattersphere
• Working through branch office requests for data changes

 Reprographics  Function

o   Producing Bundles

o   Indexing Services

o   Binding Services 

o   Large Print Volume facility

o   Specialist print and copy services

o   Document scanning and digitisation service

o   CD/DVD Creation of files

o   Secure USB file Upload service

Requirements:

• Acute attention to detail
• Ability to multitask
• A professional, honest, flexible and reliable attitude and approach 
• Ability to work in a fast paced, high pressured environment
• Customer focus with a proactive “can do” attitude
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently 
• Able to demonstrate initiative, strong work ethic and ability to problem solve
• Ability to prioritise workload
• Willingness to learn new skills and adapt to change
• Have a good understanding of the Microsoft office and case management systems
• Ability to travel to other offices to provide support when required

Company Core Values:

·       Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be 

·       Integrate: Bring together people and systems into a cohesive force

·       Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems          and growth 

·       Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market           position and delivering sustained commercial advantage