Taylor Rose MW & SlothMove partner to create a smooth conveyancing journey
Wed 13 October 2021
At Taylor Rose MW we believe in improving the customer journey. As part of this we are delighted to announce that we have partnered with SlothMove to create a smoother conveyancing journey for our clients.
Our property department deals with hundreds of enquiries a week regarding various transactions, whether residential or commercial. We are always looking at the next step in improving our clients journey, experience and satisfaction with us.
To do this we look at third party technology, teams within our business as well as other factors.
As part of the conveyancing journey, our clients are given log in details to software called Perfect Portal. This allows for all parties that are involved in the transaction (from instruction to completion) to receive automated updates.
With Perfect Portal, clients that may work night shifts or have a hectic lifestyle can receive updates when it is convenient to them.
We also have dedicated teams who provide a personalised touch and ensure our service is efficient to our client’s journey. One team in particular is our New Business team who ensure that our clients fully understand their estimate and support them with the completion of their documentation.
Our New Business Team ensure that are clients are at ease from the beginning of their transaction so they can move on to the next step of their conveyancing journey.
Our philosophy at Taylor Rose MW is to deliver smart modern law. Whatever our clients need, we put them at the heart of our business with every member of our legal and administrative teams’ focused on enhancing the client experience. By partnering with SlothMove this aids our vision of delivering smart modern law by continually improving client satisfaction whilst they take their journey.
Moving house is seen as one of the most stressful events, so it’s vital that we try and make the clients journey as uncomplicated as possible. SlothMove helps clients by providing a hassle-free home set up service by taking care of their home move by updating addresses and setting up new services for the client’s new home. This is done all in one place and at a click of a button. The services that they can assist with could include but is not limited too:
- Council Tax,
- TV Licence,
- SLC (Student Loan Company),
- NHS and,
- Loyalty Cards.
“We’re delighted to work with a forward-thinking company in Taylor Rose MW. Our hassle-free home setup service will compliment an already great conveyancing journey," commented Sloth Move’s Anna, Chief Operating Officer.
The partnership between the Taylor Rose MW and SlothMove is an exciting opportunity for the firm as not only will it enhance our clients conveyancing journey, but it also shows how we are always trying to provide a smarter way of providing our services and have our clients at the heart of everything we do.
Adrian Jaggard, CEO at Taylor Rose MW said: “Our clients are always at the forefront of our work. Especially when it comes to moving house we want to try and make the move as hassle-free as possible. By partnering with SlothMove, we can help our clients have a smooth transition into their new property without them needing to worry about the little things.”