Client Care Award

It comes with great pleasure to announce that our Client Care department won the Client Care Award (26+ employees) at the Modern Law Awards 2023.

The Access Modern Law Awards were launched nine years ago to recognise and celebrate the greatest talent and success stories in the UK legal sector. This year, the awards ceremony took place on the 2nd March 2023 and was hosted at the Hurlingham Club, London.

If you would like a full list of the 2023 Modern Law Awards winners please click here. 

The Taylor Rose Client Care team, headed by Helen Lobozzo is comprised of several highly professional individuals who are fanatical about providing quality and efficient client service. They work tirelessly to place our client focus at the heart of the firm and are constantly looking at innovative ways to improve our client listening.

They embody all the qualities of our core values; Aspiration, Innovation, Integrity and Commitment and demonstrate these on a day-to-day basis as they continuously strive to provide outstanding levels of client service.

Helen Lobozzo, Partner & Head of Client Care said, “We are honoured to have won the Client Care Award at the 2023 Modern Law Awards. We are committed to constantly improving our Client Listening Programmes through various channels; enabling clients to communicate and share feedback with us and, continuing to nurture systems and solutions ensuring clients have the best experience working with us. Taylor Rose values our clients and we are working hard to keep them at the heart of our business to ensure we meet expectations and provide excellent service.”

Winning the Client Care Award (26+ employees) is a testament to the dedication and commitment from the team to our internal Client Listening scheme and providing exceptional levels of service.

The firm remains dedicated as recently shown with an introduction of an internal client interaction training programme. The programme has an objective to bolster employees direct client service skills whilst also learning about themselves during the journey. We think it’s important that they understand their default communication style and help them listen out for other characteristics to help them chameleonize themselves to get the best out of their client interactions.  

In handing the Client Care award to Taylor Rose, the judges have acknowledged that the firm has; exceeded expectations of basic client care and professionalism, shown an innovative approach in improving all aspects of client care and, maintained a high level of client care, even in periods of turbulence.

Adrian Jaggard, CEO commented, “Taylor Rose is a 21^st century law firm committed to progression through innovation, challenging the norm and delivering excellent service. It is great news to hear that our dedicated Client Care team are receiving the recognition they deserve as they win the Client Care award.”

We are incredibly proud of our Client Care team and look forward to supporting them grow as they continue and create new and innovative ways to deliver exceptional levels of service. 

You'll be able to contact our Client Care team by clicking the 'contact us' button.