Working with several major lenders through direct relationships and consolidator panel managers, we are committed to this area of our business, investing in our resources and service delivery.
Our capability is strong and has evolved through a proven history remortgage services.
- An experienced management team
- Established department structure and dedicated client teams
- Fast-track and technical capability
- Evolved and pro-active systems that are communications focused
- SLA driven data tracking and reporting (internal and client-facing)
- Performance metrics tracked from inception to completion
We understand that communication is key to service.
- Culture of regular communication with our clients in the way that suits them
- Unify OpenScape Contact Centre enterprise-level telephone systems delivering visibility, SLA reporting and resilience across all offices
- Secure online client portal delivering two-way data upload, document upload, case tracking, contact information and secure messaging
Remortgage services are a key service line in our property-focussed firm.