This role involves but is not limited to:

•  Providing ongoing support to Consultants and Fee Earning Consultants to meet their needs through the new concierge model

• Manage open issues with agreed SLAs within the new ticket logging platform

• Provide the bridge between the Consultant / Fee Earning Consultant and Taylor Rose departments to ensure a seamless and high level of ease within the Customer Experience journey

• Complete all steps within the agreed governance to help drive insight and speed of resolutions improvements adopted as a department

• Completing the Consultant and Fee Earning Consultant new starter and leaver procedures as per assigned tickets

• Updating the Company website and Consultant and Fee Earning Consultant website profiles

• Updating and maintaining Consultant personnel records and databases

• Liaising with Client Care to provide customer service and complaints feedback and resolutions within agreed forums

• Assisting with writing and maintaining all Consultant policies, procedures, and forms.

• Assisting with communicating relevant policy changes or updates to all Consultants and Fee Earning Consultants

• Liaising with the Audit department to ensure Consultant files are received on time and assist with audit feedback and completion of corrective actions

• Support the organising Consultant engagements events both virtually and otherwise

• Help drive and support a Well-Being policy that ensures those within the Consultant programme feel supported

Qualifications and Skills:

• Willingness to learn

• Good interpersonal skills supporting the Consultants

• Excellent organisational and project management skills

• Good problem solving and communication skills

• Ability to work collaboratively and effectively with managers across the business

• Ability to work to deadlines and achieve results

• Ability to balance commercial interests with compliance requirements

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be

Integrate: Bring together people and systems into a cohesive force

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth

Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage