Key Responsibilities:

• Document functional requirements, user stories, process flows and acceptance criteria across multiple concurrent epics.

• Own and execute UAT and system-integration test planning, taking direct accountability for validating that delivered functionality aligns with requirements before go-live - including work delivered by external vendors.

• Log, track and verify defects in the issue-tracking system (Jira).

• Collaborate with Salesforce developers, architects, administrators and multiple external delivery partners to translate requirements into user stories and manage them through JIRA.

• Produce detailed specifications and mock-ups for business processes, Salesforce solutions and integrations/managed packages (e.g. with financial systems, document management).

• Support Agile delivery by prioritising backlogs with product owners across mixed internal/external scrum teams.

• Plan and coordinate project-level scope, timelines and resourcing for assigned initiatives, ensuring work is right-sized and appropriate for purpose.

• Track progress, manage risks and dependencies - including cross-vendor dependencies - and communicate status clearly to stakeholders.

• Produce project status and exception reporting, and lead project progress meetings where required.

• Develop user guides, release notes and training materials for new Salesforce features and processes, working closely with the Project and Change pillar and the Training team.

• Conduct workshops and hands-on training sessions to drive adoption and user proficiency.

• Support release readiness reviews and production deployments, including coordinating sign-off across internal and vendor teams.

Qualifications and Skills:

• Proven experience in a Business Analyst role, ideally with Salesforce tools and certifications.

• Demonstrable experience owning UAT and test planning end-to-end, including validating work delivered by third parties.

• Experience coordinating or managing project delivery elements (scope, risk, dependencies, reporting) alongside BA responsibilities - a genuine hybrid background covering both disciplines is expected.

• Experience working across multiple concurrent workstreams or epics, ideally involving several external vendors or delivery partners simultaneously.

• Experience operating within Agile/Scrum methodologies, including hybrid teams blending internal and external resources.

• Project Management certification (e.g. Agile, PRINCE2) is a benefit but not essential given the -primary focus of the role is  the Business Analyst aspects .

• Familiarity with project and delivery tooling including JIRA, Confluence and Miro.

• Experience working within the legal or financial services sector, or with finance-related features/systems, would be a benefit.

• Strong evidence of stakeholder management, able to liaise effectively with legal and technical teams and senior stakeholders.

• Excellent communication, analytical, problem-solving and documentation skills.

• Comfortable dealing with ambiguity and bringing clarity and structure to complex, multi-vendor delivery situations.

Company Core Values:

• Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be

• Integrate: Bring together people and systems into a cohesive force

• Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth

• Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage