This role involves but is not limited to:

To work with team members to ensure the highest level of customer service is maintained at all times

Following file opening procedures

Logging on incoming post details

Filing/scanning and photocopying

Liaising with lenders and mortgage brokers

Drafting and proof-reading of Deed of Postponements, Transfer of Equity’s/Assents and SDLT’s to Inland Revenue.

Supporting Case Handlers in dealing with unregistered properties, Shared Ownership properties, Islamic Mortgages and Indemnity Policies.

Respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met

Process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements

Organise and prioritise individual caseloads in order to meet the firms and industry targets.

Answering phone calls promptly and taking messages

Obtaining official copies and documents from the Land Registry/LMS as appropriate

Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues

Requesting and frequently chasing redemption from mortgage lenders

Chasing outstanding documents from borrows/brokers by phone and letter (where applicable)

Checking redemption statements for penalties, shortfalls and sending copies to borrowers

Taking shortfall payments adhering to money laundering regulations and the Firm’s policies.

Chasing discharge documents from mortgage lenders, sending discharge documents to the Land Registry, dealing with overpayment cheques within our post completion procedures.

Processing data accurately and effectively on the case management system as required.

Processing all data and information in accordance with the firm's confidentially procedures and data protection requirements.

Chasing various documents by phone to enable a file to be booked in for completion.

Performing daily Completions.

Submitting applications to Land Registry and dealing with any requisitions raised

Notices to management companies/landlords - serving and issuing cheques.


Strong IT Skills

Good communication skills and a professional telephone manner

Proactive approach to working

Excellent attention to detail

Good organisational skills

Ability to work well under pressure and to tight deadlines

Ability to work well independently and as part of a team

Company Core Values:


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This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin.

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