This role involves but is not limited to:
To work with team members to ensure the highest level of customer service is maintained at all times
Following file opening procedures
Logging on incoming post details
Filing/scanning and photocopying
Liaising with lenders and mortgage brokers
Drafting and proof-reading of Deed of Postponements, Transfer of Equity’s/Assents and SDLT’s to Inland Revenue.
Supporting Case Handlers in dealing with unregistered properties, Shared Ownership properties, Islamic Mortgages and Indemnity Policies.
Respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met
Process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements
Organise and prioritise individual caseloads in order to meet the firms and industry targets.
Answering phone calls promptly and taking messages
Obtaining official copies and documents from the Land Registry/LMS as appropriate
Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues
Requesting and frequently chasing redemption from mortgage lenders
Chasing outstanding documents from borrows/brokers by phone and letter (where applicable)
Checking redemption statements for penalties, shortfalls and sending copies to borrowers
Taking shortfall payments adhering to money laundering regulations and the Firm’s policies.
Chasing discharge documents from mortgage lenders, sending discharge documents to the Land Registry, dealing with overpayment cheques within our post completion procedures.
Processing data accurately and effectively on the case management system as required.
Processing all data and information in accordance with the firm's confidentially procedures and data protection requirements.
Chasing various documents by phone to enable a file to be booked in for completion.
Performing daily Completions.
Submitting applications to Land Registry and dealing with any requisitions raised
Notices to management companies/landlords - serving and issuing cheques.
Strong IT Skills
Good communication skills and a professional telephone manner
Proactive approach to working
Excellent attention to detail
Good organisational skills
Ability to work well under pressure and to tight deadlines
Ability to work well independently and as part of a team
Company Core Values:
- Aspirations: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns form mistakes, takes an interest in the vision of the business
- Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
- Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
- Commitment: Relationships for the long-term
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