This role involves but is not limited to:

Portal tasks

ID Checks

AML checks

Data integrity checks

Conflict checks

Live status file opening

File opening Issue resolution

Client Portal Helpdesk

Answering phone calls from clients addressing their issues using the client portal system

Responding to online chats from clients supporting their issues using the client portal system

Working with IT/Dev/external suppliers to address technical issues with the site

Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

When required to assist with the following:

General admin tasks e.g client greeting, outgoing post etc

Centralised Mattersphere System Database Management

Creation of Associate contacts in Mattersphere

Working through branch office requests for data changes

Reprographics  Function

Producing Bundles

Indexing Services

Binding Services

Large Print Volume facility

Specialist print and copy services

Document scanning and digitisation service

CD/DVD Creation of files

Secure USB file Upload service


Acute attention to detail

Ability to multitask

A professional, honest, flexible and reliable attitude and approach

Ability to work in a fast paced, high pressured environment

Customer focus with a proactive “can do” attitude

Strong communication skills & ability to communicate at all levels and across all departments

Able to work within a team as well as independently

Able to demonstrate initiative, strong work ethic and ability to problem solve

Ability to prioritise workload

Willingness to learn new skills and adapt to change

Have a good understanding of the Microsoft office and case management systems

Ability to travel to other offices to provide support when required

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.


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This organisation strives to operate a policy of equal opportunity and to not discriminate against any person because of sex, race, colour or national origin.

To help us monitor this, will you please complete the sections below placing a tick in the relevant boxes. The information you provide will only be used for monitoring purposes. The information will be treated in the strictest of confidence and in no way forms any part of the selection process.

Sexual Orientation

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A person has a disability if he/she has a physical or mental impairment which has substantial and long term adverse effect on his/her ability to carry out normal day-to-day activities. Long term means has lasted, or is expected to last, for 12 months. Do you consider yourself to be a disabled person?

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Law Society Conveyancing Quality
The British Conveyancing Awards - Mustafa Hassan
The British Conveyancing Awards - Louise James
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