Quarter Two - Legal Client Experience Star - Hayley Smith, Remortgage Manager
HELEN LOBOZZO >
Client Care ManagerThu 2 August 2018
Congratulations to Hayley Smith, our Legal Client Experience Champion STAR
Hayley works in our London Moorgate office primarily dealing with property transactions. She succeeds in ensuring that excellent service is delivered to both the lender and the lender’s clients. She has had a number of excellent reviews from satisfied clients who have taken the time to praise Hayley on the way she communicates regularly with them. One particular client praised Hayley for her professionalism, helpfulness and how they felt reassured by her regular updates. They also said that if they were to use this particular lender again, they would want Hayley to deal with their matter.
Taylor Rose TTKW introduced The Star Awards at the beginning of 2018 to celebrate delivering excellent customer experience. The annual programme rewards both Legal and Corporate colleagues on a quarterly basis. Our Legal Champion is selected from Lawyers and Executives who have had the best feedback from client satisfaction surveys, client compliments, referrers and online reviews.
Taylor Rose TTKW offers legal services from 8 locations nationwide including London, Lichfield, Liverpool, Manchester, Northampton, Peterborough and Workington.
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