Sarah White's star is shining in the Taylor Rose TTKW Corporate Client Excellence Awards
ADRIAN JAGGARD >
CEOThu 7 February 2019
Congratulations to our Corporate Client Experience Star Sarah White who is a case advisor in our Peterborough office. In the final and fourth quarter of the Taylor Rose TTKW 2018 Awards Sarah joins our team of Stars, our talented staff who consistently deliver an excellent experience for our clients.
Sarah was nominated on more than one occasion because of her willingness to go over and above assisting staff and clients. Sarah is very approachable, passionate about her role and strives to deliver an excllent client experience.
Adrian Jaggard, Managing Director, commented "Sarah is particularly good at adapting her communications style, especially with vulnerable clients. Recently Sarah responded to a call from an extremely anxious client. She dealt with the matter in a sensitive and compassionate way, calming a difficult and emotional situation, ensuring the client was ok before concluding the call. Our employees are trained to treat customers fairly and recognise how best to communicate with vulnerable clients but Sarah really is a natural! Thank you for all your hard work Sarah, its so important to have colleagues on our team who really care about our clients and the service we are delivering."
Taylor Rose TTKW introduced The Star Awards at the beginning of 2018 to celebrate delivering excellent customer experience. The annual programme rewards both Legal and Corporate colleagues on a quarterly basis. Our Legal Champion is selected from Lawyers and Executives who have had the best feedback from client satisfaction surveys, client compliments, referrers and online reviews.
Taylor Rose TTKW offers legal services from 11 offices nationwide including London, Lichfield, Liverpool, Manchester, Northampton, Peterborough and Workington.
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